Refund and Return Policy

Thank you for shopping at www.healthcaretools.site We want you to be completely satisfied with your purchase. If you’re not happy with your order, our Refund and Return Policy is here to help.

1. Returns

Eligibility for Returns
You may return most items within 30 days of receiving your order, as long as the following conditions are met:

  • The product is in its original condition (unused, unopened, and in the original packaging).
  • The item is not personalized or perishable (e.g., health products like thermometers, personal hygiene items, or supplements).
  • You must provide a proof of purchase (order number or receipt).

Non-Returnable Items
Certain products cannot be returned for health and safety reasons, including:

  • Items that are opened or used (e.g., personal care items, hygiene products).
  • Gift cards or digital products.
  • Sale or clearance items.

If you’re unsure whether your item qualifies for return, feel free to contact us for assistance.

2. How to Return an Item

To start a return, follow these steps:

  1. Contact our customer support team at carertoolsbd@gmail.com or call 09611323940 to request a return authorization. Include your order number and the reason for the return.
  2. Once approved, we’ll send you a return authorization and further instructions.
  3. Pack the item securely in its original packaging, including all accessories and documents (such as manuals or warranty cards).
  4. Ship the item back to the provided address within the specified return period. You are responsible for return shipping costs unless the item was defective or damaged during shipping.

3. Refunds

Eligibility for Refunds
Once your return is received and inspected, we will notify you by email of your refund status. You are eligible for a refund if:

  • The item is returned within the 30-day return window.
  • The product is in new and unused condition (unless it was damaged or defective upon arrival).

Refund Processing

  • Refunds will be issued to your original payment method (credit card, bank account, bkash, nagad, etc.).
  • Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.

Partial Refunds
If the returned item is not in its original condition, is damaged, or has missing parts, we reserve the right to issue a partial refund.

4. Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order for the replacement product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 7 days of receiving the item). We will arrange for a replacement or full refund, including return shipping costs.

6. How to Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

Email: caretoolsbd@gmail.com
Phone: 09611323940
Address: 36 Miirpur-10 Dhaka-1216